Refund Policy

Our Commitment to Quality

At Hill, Robin Aaron Custom Auto Painting, we are committed to delivering the highest quality service and complete customer satisfaction. We understand that automotive painting is a significant investment, and we strive to ensure every project meets our exacting standards and your expectations.

Service Commitment

We stand behind the quality of our work. If you are not completely satisfied with the craftsmanship or quality of our automotive painting services, we will work with you to make it right. Our goal is to ensure you are satisfied with the final result.

Refund Eligibility

Due to the custom nature of our automotive painting services, standard refunds are not typically available once work has commenced. However, we do offer the following:

• Pre-Service Cancellation: If you cancel your service before any work begins, you may be eligible for a full refund minus any administrative fees.
• Quality Issues: If there are legitimate quality concerns with our workmanship, we will assess the situation and determine the appropriate resolution, which may include corrections, partial refunds, or other compensation.
• Service Not Rendered: If we are unable to complete the agreed-upon services due to circumstances within our control, you may be eligible for a refund.

Non-Refundable Situations

The following situations are generally not eligible for refunds:

• Change of mind after work has begun
• Color or finish preferences that differ from initial consultation
• Normal variations in custom automotive painting
• Services completed to industry standards
• Damage caused after completion of our services

Dispute Resolution Process

If you have concerns about our services, please follow this process:

1. Contact Us: Reach out to us within 14 days of service completion to discuss your concerns.
2. Inspection: We will schedule an inspection of the work to assess the situation.
3. Resolution Proposal: We will propose a resolution based on our findings.
4. Agreement: Once we agree on a resolution, we will implement it promptly.

Refund Processing

If a refund is approved, it will be processed using the same payment method used for the original transaction. Please allow 5-10 business days for the refund to appear on your account, depending on your financial institution's processing times.

Customer Responsibilities

To maintain the quality of our work and avoid disputes, customers agree to:

• Provide accurate information during consultation
• Follow any preparation instructions provided
• Inspect work upon completion and report issues promptly
• Properly maintain the painted surface as instructed
• Make timely payments as agreed

Communication is Key

We believe open communication is essential to successful projects. If you have any questions or concerns about our services, please don't hesitate to contact us. We are committed to working with you to ensure your complete satisfaction.

Modifications to This Policy

We may update this refund policy from time to time to reflect changes in our services, legal requirements, or business practices. Please review this policy periodically. Continued use of our services constitutes acceptance of any changes.

Contact Us

If you have questions about this refund policy or need to discuss a specific situation, please contact us:

• Email: brucerodriguez@hillrbcustom.com
• Phone: (435) 722-3769
• Address: 156 N 1500 E, Roosevelt, UT, 84066-3525

We typically respond to inquiries within 24-48 hours during business days.